ChatterBank1 min ago
Delays In Getting Repeat Prescriptions
22 Answers
I went up to the village's Lloyds Chemist around 5.30pm this evening to collect a repeat prescription that I sent through on-line to the surgery on Sunday.
Previously, this would mean allowing two working days to for it to flow through the system and I would generally leave it until just before closing time on the Wednesday to collect, effectively three working days.
Tonight however, my prescription wasn't ready, and I was handed a leaflet which showed that in future, any repeat prescription requests received at the surgery on a Monday would not be available until the Friday. Even worse, any request received at the surgery between a Tuesday and a Friday will now take six days before they can be collected.
Am I wrong in thinking why, in this age of computerisation, it now takes twice as long to process repeat prescriptions as it did a few years back?
Maybe what I have described is the norm. Can anyone tell me, how long they have to wait for a repeat prescription?
Previously, this would mean allowing two working days to for it to flow through the system and I would generally leave it until just before closing time on the Wednesday to collect, effectively three working days.
Tonight however, my prescription wasn't ready, and I was handed a leaflet which showed that in future, any repeat prescription requests received at the surgery on a Monday would not be available until the Friday. Even worse, any request received at the surgery between a Tuesday and a Friday will now take six days before they can be collected.
Am I wrong in thinking why, in this age of computerisation, it now takes twice as long to process repeat prescriptions as it did a few years back?
Maybe what I have described is the norm. Can anyone tell me, how long they have to wait for a repeat prescription?
Answers
Wiltsman, LLoyds do a repeat prescription service which means that they order the prescription for you and you just go and collect it on a given date. Ask them about this when you next go in. I have a repeat prescription for Levothyroxin e and I never have to put in a repeat prescription request at the doctors.
19:34 Wed 18th Jan 2017
Here's the policy at our local pharmacy (which forms part of the doctors' surgery complex):
http:// www.nee dhamsur gery.co .uk/pre scripti ons1.as px?p=D8 3017
http://
Wiltsman, LLoyds do a repeat prescription service which means that they order the prescription for you and you just go and collect it on a given date. Ask them about this when you next go in.
I have a repeat prescription for Levothyroxine and I never have to put in a repeat prescription request at the doctors.
I have a repeat prescription for Levothyroxine and I never have to put in a repeat prescription request at the doctors.
At my local surgery, a request made on Monday before 2pm can be picked up from the surgery on Wed or pharmacy on Thursday after 4pm.
If it's not ready, the pharmacy will usually do it while I wait.
I think even this seems too long, so 6 days seems ridiculous. Is there another pharmacy local to you which can do it quicker?
If it's not ready, the pharmacy will usually do it while I wait.
I think even this seems too long, so 6 days seems ridiculous. Is there another pharmacy local to you which can do it quicker?
My pharmacy is a little longer. Repeat prescriptions are put in a 'post box' and a card stuck above tells us when it will be available. Last Thursday I put in a repeat and the card said available Tuesday pm ie today, not available, chemist closed Wedneday pm so I must wait till Thursday pm to collect. Pretty bad I think you'll agree.
This is a copy of the leaflet, issued by Lloyds Pharmacy, I was given tonight.
Dear Patient
Please see above a timetable showing when you should expect your repeat prescription items to be ready for collection from the pharmacy based on when you request them.
While both the surgery and the pharmacy team understand that there are occasions when things may be required urgently, both teams must ask that the above timetable is adhered to by all patients, doing so will enable us to provide a better standard of care to all patients using the surgery and the pharmacy.
Any patient who requires prescription items within the same week but misses the Monday order deadline should speak to the pharmacy to arrange this.
Thank you in advance for your co-operation.
LloydsPharmacy
-------------------------------------------------
The timetable referred to above shows the progress of repeat prescriptions going through the system.
As an example extracted from it, I show what happens when a repeat order is requested on a Wednesday:
Prescription requested at the Surgery on WEDNESDAY
Prescription transferred to the Pharmacy on FRIDAY
Ready to collect (in normal circumstances) on TUESDAY
Dear Patient
Please see above a timetable showing when you should expect your repeat prescription items to be ready for collection from the pharmacy based on when you request them.
While both the surgery and the pharmacy team understand that there are occasions when things may be required urgently, both teams must ask that the above timetable is adhered to by all patients, doing so will enable us to provide a better standard of care to all patients using the surgery and the pharmacy.
Any patient who requires prescription items within the same week but misses the Monday order deadline should speak to the pharmacy to arrange this.
Thank you in advance for your co-operation.
LloydsPharmacy
-------------------------------------------------
The timetable referred to above shows the progress of repeat prescriptions going through the system.
As an example extracted from it, I show what happens when a repeat order is requested on a Wednesday:
Prescription requested at the Surgery on WEDNESDAY
Prescription transferred to the Pharmacy on FRIDAY
Ready to collect (in normal circumstances) on TUESDAY
It seems so many surgeries/pharmacies have different systems in dealing with repeat prescriptions. Thank you for your replies. I might take up Tilly's suggestion as I use a Lloyds Pharmacy.
Cloverjo - I live in a village with just the one pharmacy, there is no other pharmacy in the locality to swap to.
Cloverjo - I live in a village with just the one pharmacy, there is no other pharmacy in the locality to swap to.
Wilty....I too rely on repeat prescription, but as I live some distance some distance from the Surgery. My Doctor sends me a Scrip by post. I then take this into the local Chemist and either wait half an hour, or go into the Library next door and waste 30 mins.
Very occasionally, I might have to return the next day, if an item is low, but that is as worse as it gets.
Perhaps we do things differently here in Wales !
Very occasionally, I might have to return the next day, if an item is low, but that is as worse as it gets.
Perhaps we do things differently here in Wales !
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