Savers Chemists Are So Pushy

[DarceyK123]

We've just got a new Savers chemist in our town.
It's quite well stocked and convenient but every time you get to the till they always ask if you if want to buy something else.

Today it was, Them - are you interested in the electric toothbrush we have on offer? Me - no thank you. them - what about aftershave? AARRGG!

It happens every time and they do it to every customer in the queue.

I've never seen anyone say yes to anything so why do they do it?

I know it's not the staffs fault, they are told what to do but I'm wondering if any extra sales is balanced by folk going elsewhere.
They must loose customers, I'm seriously getting fed up of going in there myself so others must think likewise.

[jno]

why would you go to the trouble of changing shops? Is it really less trouble than saying "No thanks"?

[237SJ]

Superdrug do it, so do WH Smith. I feel more sorry for the staff who have to do it than the customers.

[Jackdaw33]

You are right about working from a script. If they don't say it they are marked down. There used to be a Burger King outlet in my local station. Whenever I popped in for a cup of tea it was always, "Do you want something to eat with that?" Similarly, if I ordered a burger it was, "Do you want something to drink with that?" Most annoying.

[DarceyK123]

You're right it's not worth changing and I do feel sorry for the staff, I bet they get very rude replies.

Just wondered if anyone actually says -yes, go on then.

Suppose they must do.

[zebo]

Not a new thing though, I recall being a Saturday girl in Bolton on the '60s and when we sold a dress or skirt we had to ask if they needed tights or, then, stockings.

[Jackdaw33]

Zebo is correct, I had completely forgotten. In the mid-sixties I was a Saturday boy in a shoe shop, and whenever someone bought a pair of shoes we had to ask them if they wanted some shoe polish.

[Mamyalynne]

Over the years I've developed a way of saying firmly but kindly 'That's all I need today' - then the look (you know 'the look').


I should talk though, I worked in retail in the 70s and had to do the same, could never sell a coat button without trying to foist matching thread and perhaps a packet of needles Sir/Madam.

[tonyav]

Dolcis shoes seemed to be the worse for that, buy a pair of shoes and the sales person would try to flog you all sorts of carp.

[anneasquith]

I'm sorry but is this such a problem ? I just say no thanks :-)

[Jackdaw33]

I worked for Lennard's. I was once seconded to the ladies' floor to fill a vacancy, where on completion of a sale we had to ask if they would like to inspect our range of handbags. This became so ingrained in me that when I returned to the gents' floor I was still asking the same question!

[marval]

Yes our savers does that, I just say no thank you. Wilkinsons sometimes do it as well.

[goodgoalie]

W H Smith are the worst for this, in my experience: you can never just buy a paper. No I do NOT want to buy the Toblerone that's on offer!

[marval]

Yes goodgoalie, I had forgotten about W H Smith.

[Jackdaw33]

After retirement I got a job with National Rail Enquiries (before they moved to India!). We had to work to a script. Failure to ask anything in the script was marked down and affected your 'call quality'.

[EDDIE51]

It's called 'upselling' and the staff have to do it. I worked in a Pub and we had to try to sell food every time we served a drink. I refused to do it and after a few warnings I got the push!

[anneasquith]

Well Eddie that's a bit silly getting sacked just by asking Jo public did they want food ?

[douglas9401]

Aye, go ahead and moan but when Tony, el barber forgets to ask if you want something for the weekend you'll be trying to fashion a condom from a casually discarded crisp bag and looking less than cool to that classy bit sitting, agape and receptive.

[douglas9401]

Eddie's career path has had many twists and turns, anne, we're beginning to see (laughs to himself in a style that suggests we knew, really) that it may be mostly in the mind.

[EDDIE51]

I was happy to get out of that one, the landlord was a P artist who was always replacing the top name spirits he and the landlady drank with cheap substitutes. I knew the s*** would be hitting the fan soon and wanted out.

[douglas9401]

Phew! (Wipes brow), that was a close one.