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Hi guys I was just browsing and thought I would give you an update on what the outcome was on this issue. I took the complaint through each step of review with the company until I got to the top with the Director of Customer Relations. She ordered a check to ensure the meter was mine and working correctly, and it was, she agreed that I had received poor customer service (I sent her copies of all the correspondence). There were more than one issue. First the error with the serial number.2nd They could have notified me sooner, their website said they aim to read meters twice in the first year, they didn't, even though I had asked for reviews to check I was paying enough.She waived the outstanding debt. I am now paying the full £50 per month, and I know how to check and submit readings myself. The moral of this is, if you feel strongly enough about it, press on and take it through their complaints procedure to the top!