Talktalk Real Or Not?

[woodelf]

This morning I received an email, seemingly from Talktalk (my ISP) saying they will be upgrading my broadband to fibre, meaning faster speeds at no extra costs and that I will get a phone call from an Outreach engineer letting me know when the upgrade will take place. They don't ask for any personal details, etc, but how do I know this isn't a scam?...anyone else on TalkTalk had a mail like this? - and apropos of nothing, why do I get "red flag" preceding some emails and not others, they're not important? Ta Muchly and Keep Well All.

[JJ109]

Look up talktalk's email address or phone number (do not use the one on their email unless the one you look up is identical) and ask them.

I had a similar email from 3BB (my provider) and it was genuine.

[woodelf]

Many Thanks JJ - TT are not always that forthcoming, but I'll give it a try!

[bhg481]

I had the same and it was genuine. After several "offers" trying to persuade me to buy even faster broadband they sent me the same offer as you; I accepted it - no problems.

[bednobs]

how did they address you?
if it was dear customer or dear "email address" it's usually a scam
If it was dear "real name" usually not

[aelmpvw]

//upgrading my broadband to fibre, meaning faster speeds at no extra costs //
surely there's a catch?

[woodelf]

Very Many Thanks BHG for that and yes, Bednobs, I was addressed as real name, even though my real name aint real name, it's Terry, but I guess you didn't know that or need too, but anyway, there it is or even was and I bet this beats any old reply you've ever had, but then that's not bad, as it's only meant to give a smile, but I could have just said Ta, but this is better by far...innit?...what boys agree?...one for H Williamson fans there!

[bhg481]

ael - the possible "catch" was having to commit to TalkTalk for 18 months/2 years or something. I've been with them for many years and always been happy with the service, so it was a no-brainer. I was already on fibre but the upgrade to even-faster fibre was arranged with Openreach and went very smoothly.

[aelmpvw]

i've also been with talk talk for many years, how do i know if i'm on fibre or even faster fibre?

[-SharonA-]

Same as aelmpvw for me. Be interested in this answer as I've had no communication from talktalk.

[davebro]

I'm thinking it will all be fibre eventually & anyone who hasn't paid to have it previously will be automatically upgraded.

[bhg481]

ael - log in to your TalkTalk account and look under "My Package".

[ichkeria]

Probably genuine, especially as they don't appear to be asking for your details.
Our broadband had the same upgrade some years back. It's because of a relaying of cables. which automatically upgrades anyone connected.

[woodelf]

For those ABers on TalkTalk - thank goodness I'm not on my own! - yesterday I received a mail saying my broadband has now been upgraded to Fibre 35 at no extra cost!...I hope other TT users will now have same info!