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In reply to redman41 I have to say BT has done extraordinarily well. I was Tiscalli before BT and every almost other day I was getting problems. In the end, after writng to head office I was eventually awarded an entires year free of payment. All went well no problems.But surprise surpise, on the 13th month, I was cut off. I changed to BT, and that was 4 years ago. Yes they are expensive but Saturday was the only trouble I have had with them. But when your broadband is disconnected it feels like you are deaf, dumb and blind. I can't function without my computer - which explains why I got so grumpy the other day.