Specsavers Customer Service in the UK

[Oiverbotel]

I've been searching through the Specsavers UK website hoping to find a customer service contact number. But it appears that the site only refers customers to go directly to the store (I assume the stores are a franchise?).

Unfortunately, the problem I'm having is with the store. It isn't the first time. Dumb me, I swore to myself that I would never buy another pair of glasses from them again. Unfortunately, I forgot about what I had encountered two years previously and fell victim again.

I have a rubbish pair of glasses that have already broken after two weeks of owning them and I dread having to go to the same shop again, just to be treated so curtly. So I thought I'd contact Specsavers offices in London.

The web site has no "contact us" link, only a link that guides you to your local store. Otherwise, I can't find any other number for consumer issues.

Would be grateful if anyone knows how and possibly who to contact to get some help.

Might also be interesting to know whether anyone else has had any challenges with Specsavers.

Many thinks!

Oliver

[Mr Veritas]

Hello there,
I must admit that Specsavers hide their Office Numbers,but I managed to find (what I think) you want under:~
About Specsavers and then
Offices
Here is a link:~
http://www.specsavers.co.uk/about/offices/
Just scroll down to the relevant department/office that suits you.

[dundurn]

Also of interest may be a news item that turned up in the last few days in Milton Keynes. The local store had made several blunders back in 2008 which had hit the local press. Dame Mary Perkins who founded Specsavers personally intervened to get the matter sorted out. She was quoted as saying, "I was apalled...to learn that these mistakes had been made..errors in Specsavers should simply never happen and I apologise that they did."