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Help With Gro Site Please

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Polly1958 | 11:02 Wed 10th Jul 2013 | Family & Relationships
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On the 18th of June I ordered a copy of my sons birth certificate,it still hasn't arrived, I contacted the site who want details of the order,they are asking for - COL number,account number and order number.I'm a bit confused as all I have on the confirmation details is; World Pay transaction ID and Merchants Cart ID.Can someone enlighten me please?
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Maydup
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The information they need is most likely to be on the email order confirmation rather than on the payment confirmation. Did you receive two emails?
07:00 Thu 11th Jul 2013
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Avatar Image Maydup
The information they need is most likely to be on the email order confirmation rather than on the payment confirmation. Did you receive two emails?
07:00 Thu 11th Jul 2013
Avatar Image Polly1958
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Hi Maydup,I emailed GRO with the query,and they gave me the correct info.They say it can take up to 4 weeks!It's never been as long as that when I've sent for my ancestors certs.Thanks for your advice though.
20:30 Thu 11th Jul 2013

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