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Thanks Michaelmph. I am almost finished, the removal went fine, BUT my gas cooker, washing machine and drier were removed from my last address last Thursday, and they were supposed to be back in the new house by now, SO... I telephoned them today and said that I would get onto Facebook and tell people how your firm treated disabled pensioners, Guess what? I got a call back within minutes and they are coming this evening, I hope. xxx