help please

[wendilla]

When I start up and click on to internet explorer a page comes up cannot find server ,this page cannot be displayed,try following click refresh button and all the rest that tells you to check.The only way I can access is to get it from favourites.takes ages to load things but I can get to msn and yahoo send mail but it all takes time .I have checked for viruses.and also done disk clean up but have loads of room there.All settings seem to be ok .Can anyone come up with anything else to check.Also I get right down to dominoes but wont load.This started on monday then on wednesday everything was back to normal then it all went like this again the next day.Would appreciate any suggestions but please dont be too technical thanks

[fo3nix]

An ISP issue? Usually on their website they'll have a status page saying if there are any issues in your area that could be affecting your connection.

[wendilla]

thanks for replying I have checked and says there are no affecting issues . it has been like this since last monday then was ok wednesday then thursday back to this.

[fo3nix]

Do you connect straight through a modem, or via a router or something?

If you use a router, and if it's at all possible (like if you have a laptop or something), then directly connecting to the internet to see if it is the router at fault.

[wendilla]

thanks again for your interest after a complete search I have found this (trojan-downloader js agent z)found 6th may.This is when my problem started. and 3 infections.Stuck now till I can get someone to look at my computer or if someone could tell me what to do in simple terms have tried to follow internet security booklet.thanks.

[wendilla]

also forgot to add says this as well(mdload2(1)htm. thanks

[fo3nix]

OK, what virus software do you have? Update it and do a full system scan. Then do the same with any spyware software you have.

Examples of free software to do this are AVG free and Adaware Personal

[wendilla]

I have tesco internet security.

[fo3nix]

OK. well either run that and see if it picks anything up, or (recommended) download and install the above and see if those do.

[wendilla]

I have already done that this is how I found the virus and it says I need to use the disinfecant wizard which should be showing but it's not showing up. If I could find this I could follow it through. Sorry for being so thick.

[fo3nix]

You're not thick at all. I put it down to bad software; never used Tesco software, but I can't imagine it's great if its users (i.e. you) can't figure it out.

My advice would be to try and download AVG Free, Adaware personal spyware protection and either zonealarm or kerio personal firewall (all the above are free), probably from someone else's computer given the problems you're having, and install and do a full scan with them on your computer. AVG Free will neutralise the virus for you without any messing about at all.