Meanwhile, here's a thought. If you fill the grid online from the real clues rather than the T2 ones, does it count? Has anyone ever won with an online entry, anyway?
Yes, I won the Times Saturday with an on-line entry. It is bloody annoying though. I've emailed them countless times about the bad service, but they don't publish my comments: 'Is the webmaster voluntary?' 'can't image anyone being paid for the poor service', etc.
Congratulations! I'll keep trying. I see today they have a message about the non-function of the bulletin board which I hadn't seen before. Another 6 weeks or so and maybe we'll have something. For a premium service, it's probably one of the world's worst - and they did once post a comment like that, so you may still get your complaint on the board.