It looks as if you've tried the first solution offered by Microsoft here:
http://answers.micros...e2e-ab52-6c71d39b80ee
(although it's a .pd5 file, rather than a .pd6 one which is referred to there). It's entirely not clear as to whether you've tried the second fix, or the user contributions offered below (some of which seem to have worked!)
However your post must be considered to be a rarity, as it precedes the word 'Microsoft' with 'trusted'! Anyone who trusts Microsoft products has either been very lucky in the past or has simply never tried the much better products available elsewhere.
An excellent free picture viewing, sorting and editing program (offering basic editing features):
http://www.irfanview.com/
Google's own much-praised freebie:
http://picasa.google.com/
The free (but fully-featured) version of an outstanding commercial program:
http://www.serif.com/...ware/?MC=FSSPHOTOPLUS
As good as (but also as complex as) the full version of Photoshop:
http://www.gimp.org/
(That's an 'industry standard' product, of the type used by advertising agencies, etc, with quite a steep learning curve if you mean to get the best from it. If you download the program, make sure that you download the documentation as well).
Chris