problems with AOL direct debit

[bongoboy]

just wondering if anyone else has had problems with Aol NOT taking the direct debit payments, it had been 15 months now and i keep phoning the helpline but only get the foreign call centres who are useless, they promise it will be sorted and i will not have to phone again but it doesn't get sorted.
My direct debit is active with them, there are no problems with my bank.
They have only taken 3 direct debits in 15 months and they were not taken one after another they were all over the place.
I was so fed up not getting anywhere with them, i cancelled the direct debit as it hadn't gone out and restarted it as if it was a new direct debit 2 days later, got a confirmation email from them saying it was set up and would go out on 22nd jan, 3 months later not a single one has gone out.

is this problem happening to anyone else on the answerbank

many thanks

[gingejbee]

You are not alone! Since TalkTalk took over the AOL phone/broadband services, many people have had these sorts of problems with payments, DD etc. There was a feature in Which? about it.
Maybe if you contacted them (or the TalkTalk number) and said you want to move elsewhere, it might just concentrate somebody's mind!

[TheNovice]

I gave up with AOL a long time ago.....awful!!!!!

[gingejbee]

Which? said their customer service was "appalling". I'd move elsewhere, anyway -Plusnet, for example (and you,ll speak to people in England).

[bongoboy]

thank you for your replies

i phoned talk talk a while back as i new they had taken aol over, they told me to phone aol, said to them i might leave and they said probably best to.

i am thinking of moving to plusnet, i have had no problems with aol regarding my service, they just wont take my money, (i can't give it away)