I found today for the first time that there was no reward number card in my paper. However, I noticed the text where the card should have been giving instructions on how to get your account credited by answering three questions relating to who has advertised on specific pages of the "Live" magazine today. I followed the instructions and my account was credited straight away. It seem sthat you are allowed to do this twice in any 8 week period. If you have a copy of todays magazine, it shouldn't be a problem. Hope this helps.