Sorry, I can't help buy your persistence may pay off eventually although maybe if anyone could help they'd have answered your earlier threads.
(While you're on- did you ever find out why the DWP were ringing?)
thanks for the advice boxtops, just thought for some reason it might work better with a new thread. by a reminder, what do i do, just post another question in the same thread.
As for the DWP it was the CSA!!!!!!!! the matter is in hand