Credit Suisse Problem.

[kat-kin]

A cheque arrived 2 days ago from the above as they owed me money. I can't pay it into my bank as the cheque is in my married surname. I reverted to my maiden name almost 3 years ago when I divorced. I informed C/S of this when I went back to my maiden name. I've been trying to contact C/S since the cheque came but, no joy so I'm thinking of returning the cheque with a letter reminding them of my name change by recorded delivery. Any thoughts on this? tia.

[boxtops]

I don't think you have any other choice - unless you open a new account in the married surname. I get this problem a lot, as I still work under my previous name, not my married name, and can receive payments under either name.

However, I would persevere in trying to contact them first - just to find out if there is anything you need to send, to confirm the name change.

[pretty_snowdrop]

It depends on the bank. I had a cheque presented to me in my maiden name ( I've never had an account with them using my maiden name) and they accepted the cheque together with a letter explaining the situation.

[kat-kin]

Thanks boxtops, Seems like im not the only one. I'll try again tomorrow.They ask people to leave a message but still don't get back to them. They must owe lots people money!

[kat-kin]

Hi pretty, My bank told on the phone my I couldn't pay my cheque in. Maybe diferent bank,different rules? Who was the letter from? Thanks

[ubasses]

Hopefully this is the call centre just quoting 'the rules'. I would pop into the branch taking with you the cheque, birth certificate, marriage certificate and decree. This should prove beyond doubt that you are the rightful owner of the cheque and will get it accepted. At least I hope Branch Managers are still given the discretion to use their common sense. I most certainly would have authorised it in my pre-retirement life.

[pretty_snowdrop]

It was a letter from me explaining why I had a cheque in my maiden name , the bank asked me to do this. As Boxtop suggested you could open another account, however opening an account in different name could prove difficult as you will have to provide identification. Perhaps you could ask the bank to change your name on the account to your married name, you are allowed to call yourself whatever you like as long as it's not for illegal purposes, then pay the cheque in.