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Talk Talk Again
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received this today. It used my correct name and account number.
What is Noddle?
Do you think it's genuine?
TalkTalk
Your TalkTalk account number:
Dear caran
Since the cyber attack on our website on Wednesday 21st October 2015, we have been working with the Metropolitan Police Cyber Crime Unit and world leading cyber crime and security experts, to establish what happened and to understand the extent of the data stolen during the attack. Our investigation continues, but we now know the extent of the data accessed is significantly less than originally suspected.
We can now confirm that the following personal data were accessed:
• Less than 21,000 unique bank account numbers and sort codes.
• Less than 28,000 obscured credit and debit card details. As previously stated, the middle 6 digits had been removed and therefore are not usable for financial transactions e.g. 012345 xxxxxx 6789.
• Less than 15,000 dates of birth.
• Less than 1.2 million email addresses, names and phone numbers.
As we have previously confirmed, the credit and debit card details cannot be used for financial transactions. As an extra precaution, we have shared the affected bank details with the major UK banks so they can take their usual actions to protect accounts in the highly unlikely event that a criminal attempts to defraud them. We can also reassure you that no TalkTalk My Account passwords were accessed.
Continue to keep yourself protected
Our offer of 12 months free credit monitoring alerts is still available. We would encourage you to sign up to Noddle, one of the leading credit reference agencies, using the code TT231.
Even though the scale of the attack is significantly smaller than initially suspected, we would also advise you to be vigilant, and to take all precautions possible to protect yourself from scam phone calls and emails.
We want to make customers aware that we will not call or otherwise contact you regarding this incident and ask for bank details or other financial or personal information.
TalkTalk will also NEVER:
• Ask for your bank details to process a refund. If you are ever due a refund from us, we would only be able to process this if your bank details are already registered on our systems.
• Call customers and ask you to download software onto your computer, unless you have previously contacted TalkTalk, discussed and agreed a call back for this to take place.
• Send customers emails asking you to provide your full password. We will only ever ask for two digits from it to protect your security.
Once again, we want to reassure you we are taking every precaution to keep your information safe. If you have any questions, please visit www.talktalk.co.uk/secure or call us on 0800 083 2710.
On behalf of everyone at TalkTalk, I would like to apologise to all our customers. We know that we need to work hard to earn back your trust and everyone here is committed to doing that.
Yours sincerely,
Dido Harding
Dido Harding
Chief Executive Officer
Pipex UK Limited trading as TalkTalk, 11 Evesham Street, London W11 4AR. Registered in England & Wales
No. 4063120
What is Noddle?
Do you think it's genuine?
TalkTalk
Your TalkTalk account number:
Dear caran
Since the cyber attack on our website on Wednesday 21st October 2015, we have been working with the Metropolitan Police Cyber Crime Unit and world leading cyber crime and security experts, to establish what happened and to understand the extent of the data stolen during the attack. Our investigation continues, but we now know the extent of the data accessed is significantly less than originally suspected.
We can now confirm that the following personal data were accessed:
• Less than 21,000 unique bank account numbers and sort codes.
• Less than 28,000 obscured credit and debit card details. As previously stated, the middle 6 digits had been removed and therefore are not usable for financial transactions e.g. 012345 xxxxxx 6789.
• Less than 15,000 dates of birth.
• Less than 1.2 million email addresses, names and phone numbers.
As we have previously confirmed, the credit and debit card details cannot be used for financial transactions. As an extra precaution, we have shared the affected bank details with the major UK banks so they can take their usual actions to protect accounts in the highly unlikely event that a criminal attempts to defraud them. We can also reassure you that no TalkTalk My Account passwords were accessed.
Continue to keep yourself protected
Our offer of 12 months free credit monitoring alerts is still available. We would encourage you to sign up to Noddle, one of the leading credit reference agencies, using the code TT231.
Even though the scale of the attack is significantly smaller than initially suspected, we would also advise you to be vigilant, and to take all precautions possible to protect yourself from scam phone calls and emails.
We want to make customers aware that we will not call or otherwise contact you regarding this incident and ask for bank details or other financial or personal information.
TalkTalk will also NEVER:
• Ask for your bank details to process a refund. If you are ever due a refund from us, we would only be able to process this if your bank details are already registered on our systems.
• Call customers and ask you to download software onto your computer, unless you have previously contacted TalkTalk, discussed and agreed a call back for this to take place.
• Send customers emails asking you to provide your full password. We will only ever ask for two digits from it to protect your security.
Once again, we want to reassure you we are taking every precaution to keep your information safe. If you have any questions, please visit www.talktalk.co.uk/secure or call us on 0800 083 2710.
On behalf of everyone at TalkTalk, I would like to apologise to all our customers. We know that we need to work hard to earn back your trust and everyone here is committed to doing that.
Yours sincerely,
Dido Harding
Dido Harding
Chief Executive Officer
Pipex UK Limited trading as TalkTalk, 11 Evesham Street, London W11 4AR. Registered in England & Wales
No. 4063120
Answers
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It looks like it could be. They are not asking you for any info or to click on any link. They are warning of all the pitfalls and advising you to be careful of giving any of your details away. However I would not sign up to Noddle without phoning them first, not using the number provided without checking from an independent source that it is a genuine Talk Talk contact number.
Having read Telegraph Business section today, it is a shame they did not take the assistance offered to them by BT to beef up their security to prevent the whole sorry saga.
Having read Telegraph Business section today, it is a shame they did not take the assistance offered to them by BT to beef up their security to prevent the whole sorry saga.
1 to 12 of 12
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