Virgin Media Tv. Can You Help

[needawin]

I know there is a Virgin media community site but I want to reach out to see if anyone has the same faults as I have had for some time.
When watching "delayed tv" last night around 7.20 suddenly the Emmerdale programme playing was replaced by the "Dickenson Real Deal" programme shown yesterday afternoon. The only way to get rid of it was to revert to "live TV".
Real Deal was not recorded.
Intermittently in the past few months when watching a recorded programme there would be an interruption when the same thing would happen. Engineers say they have never heard of such a thing!

[BAKERS DOZEN]

I was stupid enough to change from Sky to Virgin in March and absolutely hate it. It is the worst thing I have ever done and cannot wait for the contract to end and go back to Sky. Programmes that we tape nearly always end to soon so we have to add extra time to every show. When we play some shows back, despite the description on screen being what we wanted, we get a compeletely different show which wasn't even on the same channel or at the same time. Tried for weeks to get some shows on series link but could never manage it so had to add them on every week yet other shows linked quite easily. Useless when we went on holiday. The box gives out a very low hum all the time which is like chinese torture.
Can't wait to get rid of it.

[dannyk13]

BAKERS DOZEN , have you tried asking Virgin media to change your Tivo box?

[BAKERS DOZEN]

Don't want to take over needawin's posting as I do not know the answer to their question. Virgin say there is nothing wrong with the box. If I read the blurb correctly online then I can pay £240 to get out of the contract which I am quite willing to do as Sky contact me weekly by email and by post to try to get me return and I could get the £240 back in the first year. Even if Virgin worked properly you have to press so many buttons to get shows you want. Sky was so uncomplicated.

[dannyk13]

needawin. I would complain to Virgin Media and ask for your Tivo box to be replaced.If they are not amenable ask to be put through to accounts saying you wish to terminate your contract.This usually produces the required result.

[Bathsheba]

I agree with dannyk, phone 151 and say exactly what danny said,...I've had success by doing that. My Tivo box is slow to react to remote, I think I shall be phoning them soon.

Baths
x x x

[needawin]

I don't even have a TiVo box. Have V+

[dannyk13]

V+ ?

[Mamyalynne]

//From February 2012, the V+ is only carried as a replacement for faulty V+ boxes, or sometimes offered as a secondary set-top box in the home.//

https://en.wikipedia.org/wiki/V%2B


Sorry I can't answer your question.

[hc4361]

My V+ box was recently exchanged at no extra cost to me at Virgin's request as the V+ box is no longer compatible with their services.

You should have received a replacement - phone them now

[jennyjoan]

my friend has changed from Sky to Virgin and she has said it has been a nightmare - re TV, Phone and even after 4 months her computer not fully working.

[Bathsheba]

Yep, my V+ box was replaced with a Tivo by Virgin with no charge to me. Get onto 151 asap needawin ;)

Baths
x x x

[needawin]

Thanks all. Have spoken again Virgin and will keep you all posted the result