Question Author
thanks pixie
but its wayyy past that now, its been months, and ive done all that, had all kinds of hassle with the seller and with amazon, a claim was filed and mysteriously cancelled, no-one seems to be able to help it.
its complicated and confusing and ive had enough of explaining it over and over again to different people only for the same thing to happen., they pass me to somene else who is supposed to contact me, then they dont so i ring or go webchat again and its back to square one.
i have now spoken to about 5 people on the phone, and around 15 different agents in the live web chat.
now all my messages are gone, and ive asked about 4 agents where they are and that i need them and want to see them - none of them will help me, they all say they cant ... they cant even just copy and paste them, for data protection - even though tjhe msgs have up until today been visible to me in the chat window ... its utterly ridiculous and pointless speaking to them,, they cant help and dont have any authority