Film, Media & TV7 mins ago
Banking
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I'm sitting here, on the phone, waiting to speak to the shower that is the Halifax. For 2 hours they have been telling me how busy they are and that my call will be answered shortly. I've had to plug my phone in to the charge in case it runs out of battery.
It's all Covid's fault, apparently.
Covid seems to be a buzzword for poor customer service.
Arghhhhhhh
It's all Covid's fault, apparently.
Covid seems to be a buzzword for poor customer service.
Arghhhhhhh
Answers
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^^^ Thankfully, Jack, Halifax doesn't seem to have gone down the dreaded 'online chat' route yet. (I really, really HATE ruddy 'online chat'. It can takes ages to work out whether you're 'talking' to a real person or a bot. It also takes longer to type things than it does to simply say them!)
Halifax offers phone calls through its mobile app or conventionally.
Halifax offers phone calls through its mobile app or conventionally.
Halifax are boolocoo - I have never managed to do internet banking with them
but hey - I successfully logged onto HMRC and saw my tax form on the internet - wow and it only took me two hours ! pleased I was.
Has any one done digiident? do they really ask for credit card details? I unplugged thinking I must have been scammed ( that was the first hour)
but hey - I successfully logged onto HMRC and saw my tax form on the internet - wow and it only took me two hours ! pleased I was.
Has any one done digiident? do they really ask for credit card details? I unplugged thinking I must have been scammed ( that was the first hour)
//can people on this thread refrain from excusing really crap service?
thanks//
You can count on me for that, Peter.
Covid has given many organisations the perfect excuse to continue and enhance the crappy service that many of them provide. Every outfit you try to reach begins their announcement with "Because of Covid..." or "We're incredibly busy....". High Street banks have reduced their hours of opening. My bank (not that I ever go there) is now open from 10am to 2pm. What's that all about? I understand they need to "distance" but why the need to cut their hour near enough in half?
I gave them the benefit of the doubt for a few weeks a year ago. But it's a year on. They need to shape up.
thanks//
You can count on me for that, Peter.
Covid has given many organisations the perfect excuse to continue and enhance the crappy service that many of them provide. Every outfit you try to reach begins their announcement with "Because of Covid..." or "We're incredibly busy....". High Street banks have reduced their hours of opening. My bank (not that I ever go there) is now open from 10am to 2pm. What's that all about? I understand they need to "distance" but why the need to cut their hour near enough in half?
I gave them the benefit of the doubt for a few weeks a year ago. But it's a year on. They need to shape up.
A friend of mine rang the bank about a suspicious payment on her credit card and was on hold for over 2 hours. When she finally got through, more payments had been made. Part way through the conversation, she could hear a child crying and was told the call would need to end so the bank employee, who was obviously working from home, could see to her child. When it was sorted out, she was also given compensation for poor service.
