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What about the infirm, elderly, and mothers with prams, etc how are they going to be able to cope with the stairs and the one small lift? Many pensioners, etc look forward to meeting the same people at the PO weekly and it is the only place that many of them feel able to pay their bills. How can they do that from a hole in the wall? Just to give an example of how well (huh!!!) this has been thought out in Swansea, a spokesperson for WH Smith was quoted as saying that if the elderly or infirm weren't able to get upstairs then there would be staff available to them to get their money for them if they would give them their card and the PIN !! I am not making this up