I rang them today and was called back this afternoon. apparently there is nothing wrong with it, someone it the office had done it. The lady said "the eyes don't meet which is why it is a grizzly" Not a clue about what she meant. I just can't get it to work no matter where I start.
Thanks for your information. Will give it another go but expect by the time I "solve" it will be too late to send in. Worked thru' it 2x very carefully already but hate being beaten by it.