Getting a deposit back

[teash]

Booked a holiday for my honeymoon online(12th May) with direct holidays, paid a deposit (�62) and received an email saying I would get another email with bookings and balance etc within 24 hours. Didnt receive any email of them and this is after a week so tried to phone them on numerous times but never got through so decided to re-book holiday by going into travel agents in person. Finally managed to get through to direct holidays today to cancel with them only to be told I have to pay �172 cancellation fee.Expained to them I booked another holiday because I didn`t receive conformation email from them, only to be told they couldn`t refund me. Any ideas where I stand on getting my deposit back off them

[jno]

keep all your emails and keep records of phone calls etc. They're a division of My Travel, a big company, so not a shady operator. You may be able to reclaim your deposit from the credit card people, if you used one, I'm not sure what their limits are. Avenues you could try are small claims courts or write to the travel or personal finance pages of the newspapers at the weekend, they sometimes take up the case of consumers who've been hard done by.

[teash]

Cheers jno, might go down the avenue of writing to the press. I know its only �62 quid i`ll loose but thats not the point especially when this trip was for my honeymoon so it has to be perfect :)

[teash]

*bump*

[Jenga]

I had a similar problem, well the email bit. I booked a hotel over the internet and never got my confirmation email. I tried ringing them and did get through and they said they would resend the email. I never got an email and I was a little worried. Anyway I used another email address - sent myself an email and the email was returned unsent saying account too full. I would of not known if I hadn't sent myself an email.