Cannot Make Outgoing Telephone Calls

Dusty Bin | 19:09 Sun 23rd Aug 2009 | How it Works

10 Answers

My landline won't allow me to make outgoing calls.

Each number I dial, I get a "The number you have dialled has not been recognised; please hang up and dial again" message.

Additionally, the line is VERY noisy/crackly.

I can receive incoming calls and my broadband connection is still working OK.

I have unplugged the broadband filter and tried plugging the phone (cordless) direct into the phone socket : same problem.

I've also tried plugging a corded phone direct into the main socket. Again : same problem.

My phone bill is paid direct debit and so I'm up to date with all payments.

The website for my landline provider says I have to call an 0870 number to report faults, but I can't make outgoing calls!

I don't own a mobile either.

What can have happened to my landline to cause this and how can it be fixed?

dishwasher

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ACtheTROLL

it's faulty ... go find a payphone

Bettypat

Get a friend to report it for you.

chas2008

broadband can work still with a faulty connection, my phone started playing up but because my broadband was still live i assumed it was anything but a faulty line.
Turned out to be a broken line where it entered the house at roof height the Bt engineer explained that the broadband will still work on just one cable/wire.
I reported my problem using my neighbours phone and kept track of it on-line, although it was frustrating not being able to talk to anyone on a one to one basis it was resloved fairly quickly .

Dusty Bin

Question Author

Thanks.

waterbabe

My friend had same problem no line for months they kept saying he hadnt hung up properly.
It was a broken line outside the house keep on to them until they fix it.

Dusty Bin

Question Author

Landline provider has now admitted there is a cabling fault and they've engineers working on it.

Having said that it's been a week and still not fixed.

:-(

-- answer removed --

tamborine

Do you need to dial 9 before your outgoing numbers - maybe something here will help?

http://www.telephonesuk.co.uk/network_codes.ht m#BTACR

Dusty Bin

Question Author

methyl,

The phone company have admitted to me it's a line fault, so nothing to do wih an ADSL filter, but thanks for the suggestion. :-)

tamborine,

No, I don't need to dial 9, but thanks also. :-)

The line still isn't fixed. :-(

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