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Thanks for the reply squarbear
Problem identified................when I uninstalled Norton 360, both files deleted as normal. Only recently came back to Norton after dumping them many years ago, under similar circumstances. And I find their helpdesk is not very user friendly (still)
I do like the ID and Password Manager, but, the backup is so difficult and slow I disabled it. Only a few more months to go on the subscription, but if problems continue to surface, I shall use the free BT Yahoo! Security
OS