I have a problem with the Sunday Tribune and a Crossword prize, I won in August 2010. I have phoned the Tribune Office twice and the Mercer Hotel Three times about my prize but so far all I get is an excuse that the person responsible is not available at present but they will get that person to contact me as soon as possible.
Unfortunately I'm still waiting. It looks like i'll have to contact Joe Duffy on RTE about this because it worked a couple of months ago for a lady who won a prize with In Dublin magazine and hadn't received her prize. Joe Duffy managed to get it for her.
What concerned me when I posted query was that Mercer did not answer calls (a) you had to leave message and (b) when I rang back again, the call rang off without being answer.
I've stayed there in past. It was a fine hotel (ask for one with bath) and I'd be glad to stay again.
Good wishes and thanks. Hope your issue gets sorted out.