iTUNES REDEEM CODE ILLEGIBLE

[starmack]

Bought an iTunes card in HMV yesterday.

As I scratched with penny, some of the cover over code came away messy/gluey/sticky and COVERED the code. The code could not then be read.

This has never happened before. Ive been using iTunes for quite a few years.

HMV were unhelpful.

Have tried apple support lines but the query doesnt come up as an answer.

Any ideas how to solve it. Thanks in advance.

[Philtaz]

Email Apple/iTunes, they're usually quite helpful and will reply normally within 24 hours.

[starmack]

Thanks for answer philtaz. I dont see an email on the card. Is there a general email address for apple itunes.

[ojread2]

HMV need to replace your card

[ojread2]

Read SOGA http://whatconsumer.c...-my-statutory-rights/

Specifically this bit will help you
"When you buy something from a shop you are entering into a legally binding contract. Therefore they don’t have to give you a refund simply because you have changed your mind. Only if one of your statutory rights is breached (i.e. that the item is damaged, of poor quality or not fit for purpose"

Print it off, go and show them, threaten with trading standards

[maclarencat]

HMV are responsible They sold you a card that was not fit for purpose. Your contract is with them. They need to replace it no question.

[starmack]

ojread2.....fair play to you. I went in today and when they were slow to do anything except shrug shoulders I told them item was not 'merchantible quality.' That seemed to push a button. I have followed advice and emailed apple support. Fair play to them I already have an automated acknowledgement on that. Thanks to all here for their help. I just found HMV so so rude and unhelpful.

[starmack]

I agree here, too, maclarencat. I intend to raise the issue with consumer rights agency. These shops are great at selling merchandise and ordering merchanidse. But 'problem' and 'manners to customers' is not high on the HMV agenda.

[ojread2]

If you go back to HMV and threaten trading standards they will most likely just replace your card without the need for the hassle of any consumer rights agency. You don't need them anyway, just print off what I have linked and Bob's your uncle