Best method of complaint after Tattoo removal attempts by Company

[scraggy55]

My son went to a company who promised non laser removal for tattoo. After only a few treatments, he has been left with hypertrophic scarring. I have written a letter of complaint to which I have not yet had a reply (though only sent a few days ago). Just in case I don't get a reply, want some advice on where to write to next, approach next. If I do get a reply and am not satisfied, how do I proceed? I want to get the word out there and warn others not to use this company, as I truly believe after his experience that a bad tattoo is better than the scarring that has been left on his arm, after the dreadful, costly treatment he has had from this company. Others have had their skin damaged too, but I fear they are not going to complain - he has been in conversation with others on FB and on other forums who have used this company. I do not want this company to continue to sell this treatment, and want to warn others to steer clear of it. Any advice on how to proceed would be really appreciated

[craft1948]

Ring the Daily Mail...............