ChatterBank1 min ago
Unable To Print From Android Tablet To The Cloud
I have a Lenovo Yoga 2 tablet and a HP Envy 5640 printer and I can print to the cloud.
My sister has just got the same one and although we set it up we cannot get it to print to the cloud. I went into www.google.com/cloudprint/#printers & it shows 2 entries:
ENVY 5640 eALL-in-OnePrinter owned by me which if I click details says Printer is online and ready to print and Advanced says HP eprinter registered.
The second line shown is SAVE TO GOOGLE DRIVE
When I clicked show Print Jobs the 2 we tried to print are there but have a PDF symbol on the left hand side and status of Printed.
I just tried another print and when I press the cloud Printer symbol it does NO ITEMS and on the bottom line it shows a PDF symbol with the heading of the print I want.
I don't understand why they are PDF and don't know what to do. Help needed please.
My sister has just got the same one and although we set it up we cannot get it to print to the cloud. I went into www.google.com/cloudprint/#printers & it shows 2 entries:
ENVY 5640 eALL-in-OnePrinter owned by me which if I click details says Printer is online and ready to print and Advanced says HP eprinter registered.
The second line shown is SAVE TO GOOGLE DRIVE
When I clicked show Print Jobs the 2 we tried to print are there but have a PDF symbol on the left hand side and status of Printed.
I just tried another print and when I press the cloud Printer symbol it does NO ITEMS and on the bottom line it shows a PDF symbol with the heading of the print I want.
I don't understand why they are PDF and don't know what to do. Help needed please.
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