I'm struggling to parse the question, perhaps because you're trying to comprehend too much at once. It's better to break this down and take things in turn. I don't mean to discourage asking questions at all! But it can be useful sometimes to take a step back, and figure out what's important to ask *first*, and what turns out to be a distraction when trying to get to grips with a topic for the first time.
I'll begin my answer with what isn't relevant:
a) black holes evaporating;
b) "information", which, in any case, is subtle to define;
c) the specific object we drop -- a lamp is as good an "observer" as any human;
d) (from OG's answer) accretion disks, and the practicalities of objects that have to pass through them;
e) (from TTT's answer) what happens at the exact centre of a black hole. This is such a massively complicated, and ongoing, area of research that I don't want to touch on, but the basic point is that it's more complicated than TTT says, but in any case is not relevant.
TTT's and OG's intuitions that black holes aren't hollow is correct, and likewise what they're saying about how things only "appear" to stop at the event horizon is accurate, so I don't mean here to dismiss their answers out-of-hand. I just think that there's a lot of baggage here that is distracting.
The two key points are that:
1. A black hole can be thought of as an object whose total mass fits inside its event horizon. Most form from dying stars, which are not hollow; neither, too, can be black holes.
2. An event horizon is not an impenetrable barrier through which nothing can pass. It only appears that way to anybody outside the event horizon. Objects that approach a horizon close enough inevitably cross it, and then continue on towards the centre of the black hole, in a finite proper time.
Proper time here can be understood as "time according to the local observer". From the lamp's point of view, it wouldn't even necessarily notice that it *had* crossed the event horizon. This is particularly true for supermassive black holes.
There's lots of complexity here, and part of that is also because there's lots still to be understood. Black holes remain at the cutting edge of research. That said, they are not hollow; or, at least, not in the way implied by your question.