News0 min ago
electricity supply
my partner moved into her house 4 years ago and has been paying �30/40 per month for electricity, in these 4 years nobody has ever visited to take a meter reading and she has had to ring up with the readings herself.
2 weeks ago she got a phone call from her supplier saying that they have just realised that she has 2 meters and she hasn't paid anything for the 2nd one and she now owes them �3000 due to this. They told her she wouldn't have to pay due to it being their fault although she would have to make a nominal contribution.
Then last week she received another call saying they had wiped off �1400 due to their error but she is liable for the remaining �1600 which she must pay off �200 extra per month or her supply will be disconnected
Can they do this as it was their fault and have admitted that!
2 weeks ago she got a phone call from her supplier saying that they have just realised that she has 2 meters and she hasn't paid anything for the 2nd one and she now owes them �3000 due to this. They told her she wouldn't have to pay due to it being their fault although she would have to make a nominal contribution.
Then last week she received another call saying they had wiped off �1400 due to their error but she is liable for the remaining �1600 which she must pay off �200 extra per month or her supply will be disconnected
Can they do this as it was their fault and have admitted that!
Answers
Best Answer
No best answer has yet been selected by danchip. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.The supplier has to have a code of practice or customer charter or some such thing, and I believe one of the things these should include is an obligation on them to visit and read meters at least once a year. The Ofgem website may also help with info. on the supplier's obligations.
Look at their website and see if you can download their charter, or ask them to send a copy. Then you can go through their formal complaints procedure and - if not satisfied - go to the Energy Supply Ombudsman (see website) if the supplier is a member of that scheme.
If you do have to pay anything, you should not accept what they say about the speed of payment - they should be willing to accept a payment rate that you can reasonably afford.
If necessary, get help from your local CAB to deal with them.
Look at their website and see if you can download their charter, or ask them to send a copy. Then you can go through their formal complaints procedure and - if not satisfied - go to the Energy Supply Ombudsman (see website) if the supplier is a member of that scheme.
If you do have to pay anything, you should not accept what they say about the speed of payment - they should be willing to accept a payment rate that you can reasonably afford.
If necessary, get help from your local CAB to deal with them.