nikon

[delmac85]

My wife bought a nikon camera from Tesco's 8 months ago, it's now developed a fault and can't be used, the people at Tesco's are saying we have to contact Nikon to return it, im sure that you have to return faulty goods from the company that sold it and not the manufacturer, anybody have any ideas? Thanks in advance.

[pink-kittens]

http://whatconsumer.c...shops-responsibility/

"The Sale of Goods Act makes reference to ‘the seller’, this is the shop, the retailer, or the individual you bought it from, and is who you made the contract with. It is not the manufacturer, and don’t let the shop tell you otherwise!"

[dmbhunt]

pink-kittens is right it lies with the retailer, if you paid for it wth a credit card (not sure on the amount you may have to check your card terms and conditions £100 seeme to ring a bell) In any event if less than 12 months old should be under guarantee.

Think you will find that you are entitled to the same or better specification replacement, don't accept a lesser one or a credit note.

You can always threaten the local press and trading standards or small clams court.
Good luck

[dmbhunt]

Sorry sent instead of editing. The terms and cons of the purchaser may guarantee a refund if Tesco's won't pay and they, if they have to pay up will in turn will kick Tescos ass! Some debit cards may cover this too.

[delmac85]

Thanks for that, I thought they're trying it on

[heathfield]

Print Pink-kittens link page and take it along to Tesco.

[fiesata]

Tesco tried this on with my son but as he has just completed his law degree he kindly advised them of the law - they contacted Fuji who sent him a return prepaid and insured box and sorted it out by return post.

To be honest after hearing all this I wouldn't buy my next camera from Tesco in fact I bought mine from Amazon a month later

Go back and tell them consumer law

[ritchiegang]

you took the "contract" out with tescos, so they have a care of duty however you may find that because its a branded item they reserve the right to send it back to to supplier on your behalf, sometimes it is easier to go direct to company yourself and cut out middle man but they should at least explain this and give you the option

[Buenchico]

As others have stated, your rights are with the retailer and not with the manufacturer.

However, some clarification is needed. The retailer is only responsible for remedying problems which come about due to an 'inherent fault'. (i.e. something which was wrong with the product at the time of purchase, such as the use of poor quality components or poor workmanship). For the first 6 months after purchase there's an automatic assumption (unless there's clear evidence to the contrary) that any problem which occurs must be due to an inherent fault. Thereafter (for up to 6 years after purchase) it's up to the purchaser to show that the problem has come about due to an inherent fault. Theoretically that might mean obtaining, and paying for, an independent report upon the product. In practice, simply asking the retailer to suggest any alternative cause for the problem might suffice (but it's not guaranteed to!).

Dmbhunt mentions the likelihood of the camera being under guarantee. A guarantee (which is normally from a manufacturer, and not a retailer) is completely separate to your statutory rights. It's a 'gift' and, as such, the 'giver' can determine the terms of that guarantee. If you can't convince Tesco that the problem is most likely to have come about due to an inherent fault, it might still be worth calling upon Nikon's guarantee.

Chris

[delmac85]

Thanks for all the reply's, she called the automated phone number supplied by tesco's and ending up talking to someone at Nikon! Apparently its one of Tesco's favourite tricks to pass the buck. We're going back to them and let them sort it out.

[gingejbee]

In future, you may consider John Lewis for this sort of purchase. They never, ever give you the run-around like this.