Ooooh, get me. Have made an official complaint to Tesco today!

[Jan1957]

Never complained about anything before but I was so mad this morning. Received a coupon to claim extra Clubcard points but said it had to be scanned in store to received the free clubcard voucher. Phoned them to say I do not shop in store as I am disabled but have shopped on line with them since it has been possible to do so, so how do I go about redeeming my coupon? Was told simply "you can't, you have to go to a store" and when I said I wanted to complain was told to email them. I have therefore sent them an email accusing them of discrimination against disabled people who can only shop online. Why am I now worrying about whether I did the right thing?

[bookbinder]

It seems that you shoot first and ask questions afterwards, Jan1957!

[fliptheswitch]

Well done you for complaining.... but...

I've got one of those vouchers too... and redeemed it online. There's a tiny little small print on the voucher, which says "online code" or something.

Hang on, I'll have a look..

[chrissa1]

I can see Jan's point of view bookbinder. They told her to complain so she did.
I think she did the right thing.

[Jan1957]

As soon as I see the whites of their eyes bookb.

[Ankou]

you are probably worried that they will just come back and tell you there is a legal loophole which means they are not discriminating.

sit tight and wait, maybe they'll come back with something positive.

if not, try watchdog.

[Jan1957]

Most of them you can flip but not this one. There is no on line code.

[hellywelly4]

I think you have done the right thing. I shop on line, and never use the coupons that have to be redeemed in store. I got mine this morning and was wondering about how to get it scanned in store. Well done, I might send in a complaint as well!!

[chrissa1]

Waits with baited breath.

[redcrx]

good for you, jan. They are not always for use with shopping online and they should be.

[fliptheswitch]

Was it the one for 250 extra points Jan? I can't blimmin find it now.

[Jan1957]

If lots of people did helly maybe they would do something.

Thanks redcrx, I think they should be too.

[Jan1957]

Yes it was that one flip. They definitely told me you had to go into a store to get the coupon.

[pa___ul3]

You gotta fight... duh duh...for your right... duh duh... to redeeeeeeeeeeem coupons!

The Beastie Boys would be proud!!

[Jan1957]

Thanks paul. I've now got that song on the brain.

[albaqwerty]

If you received a coupon by post, then mega-shame on them for not thinking that people who shop on-line may do so for a reason.

You did the right thing by bringing it to their attention. I hope it has a result in your favour.

[rsvp]

IF what you say is the true picture and IF it happened in the way you describe - then I say well done to you. Perhaps, as all call centres enquiries are 'maybe monitored for training purposes' at least subsequent people won't have to be contend with 'you can't, you have to go to the store'. Honestly, for a disabled person to be told that is unacceptable in my book.

[Maydup]

Yeh, good for you Jan. Complain away and although you know you are perfectly within your rights, its not only about discrimination, its about shokingly poor customer service. No-one who shops online regularly wants to have to get up and go to the store to redeem a voucher regardless of their ability to do so. I FEEL LIKE SHOUTING AT THEM NOW and I'm not even a customer of theirs!

[giveup]

Well done, keep complaining, if necessary go higher than their customer service. You can't be the only one in that position,so in my opinion it is discrimination.Good Luck

[Jan1957]

I can assure you rsvp it was as above and I did tell them I was disabled. Shout away Maidup and I will keep complaining.

[fliptheswitch]

Jan, I feel like I'm going mad. I've just been through the recycling box, trying to look for it.
I HAVE to find it, it's OCD now...