I have exactly the same problem, I phoned the number in the instruction manual which was for the medion company and they are sending me a new one as its within the 3 year warrantee. I got routed to a very helpful chap in Berlin and he said that parts are no longer available so they will send a new one or i can get a refund if theres none in stock. If you phone Aldi HQ they have all the phone numbers for the support lines, hope this helps you