I've boycotted those self serve tills since day one. I appreciate some feel they can get through faster jumping the queue using them, but it disgusts me that a retailer thinks that I, the customer, is so worthless they don't need to serve me at all. Just fill up the shelves and let the customer do it all, just wait for the money to roll in. Not only do I get the my purchases from the shelves myself, which I don't mind so much as it allows me to browse at my own pace, but I'm even expected to have to pass them through a machine and tot up what to pay myself. That is beyond the Pale. And worse, they always site whatever few 'basket only' tills they have right next to these machines that are forever announcing how you must move the unexpected this from that and place this card there or wait for assistance etc. Lord only knows how the till operators put up with it. The customer is simply not valued these days. Plus of course it is to have fewer till operators so fewer jobs for folk so they are not valued either.
Of and I have politely told those who seem to think I'm only not using that section because I'm too thick to understand it that I prefer service from my retailer, more than once. Trouble is the individual who is insulting me by trying to usher me into, 'the sort yourself out because we can't be bothered with you, you worthless individual', section is most likely not responsible for it anyway.