Ebay. Returned Item But Seller Says Nothing Was Recieved ?

[beezaneez]

item bought off ebay, was not as described, item was sent back 1st class post though no tracking number or signed for ( mistake ) i still have reciept to prove item was sent back . seller says nothing was recieved. maybe seller is lying ? maybe he is genuine, there really is no way of proving, case has been opened 2 weeks ago.

what happens now, i paid via paypal.

[jules77]

When you say you have proof it was returned, if you have proof of posting and the receipt has the post code on etc, I would think that would be sufficient. You will need to open a dispute case via paypal.

[Kathyan]

You could claim against the PO for loss, but you really should have sent it recorded. Paypal will go with the seller because you haven't got proof it was delivered!

[Mosaic]

Accoring to the post office, anything posted first class that is lost is then claimable provided you have a receipt showing when and where posted. There is a downloadable form, fill it in, they take their time but will basically reimburse within certain cost limits.
In the meantime you simply have to state your side to ebay but go with their decision which is in any case automatic - they don't give one either way.
So your seller should get reimbursed from your account, you get automatic positive feedback then PO eventually reimburses you against your claim.
Take scans or photos of your receipt and keep a copy of the claim form before you send them to PO.

[spudqueen]

Or you can pop in your local Post Office and pick up a form.