Returning An Item, I Have Lost Reciept. Asda

[dieseldick]

i need return an item which is faulty , i have lost reciept but bought it with my halifax visa card. item was bought last week.

what can i do ?

[mccfluff]

If you’re not completely satisfied with any Asda Brand food, Asda Brand non-edible grocery, or Asda Brand health & beauty product we will refund and replace the item for you. For all electrical items and accessories you have 28 days to change your mind. Products must be returned in their original packaging and in their original condition**; proof of purchase is required.

For all Music, Video and Games you have 28 days to change your mind. Products must be returned in their original condition** and supported by proof of purchase. We will offer a one-time-only exchange of title.

that's from their website -

http://your.asda.com/about-asda/exchanges-and-refunds

[andy-hughes]

The store will probably offer to refund the purchase price back onto your card - that is standard practice.

[mccfluff]

ooops, i should of read further. I would go and complain anyway

If any item purchased is either faulty, not fit for purpose or incorrectly described, please return it to us within our one-year guarantee period*** and we will be happy to either Exchange or Refund your item; proof of purchase may be required.* (Receipt always required, as detailed above, for electrical items, electrical accessories and music, video and games.)

[retrocop]

I am not totally qualified to comment on consumer affairs but I believe you can exchange faulty goods without a receipt on a like for like basis but cannot get a money refund.If you had the receipt you would be able to ask for a money refund.That is what the mem sahib told me recently.

[dieseldick]

I do not have a reciept that is what i am saying. no proof of purchase .

what can i now do.

[retrocop]

I suppose you just take the faulty item back in it's original wrapping.Show proof from a Halifax statement and ask for a like for like exchange.

[Hopkirk]

Go up to the customer service desk and have a polite conversation with them.

Explain the situation - they could investigate using your credit card number if they wanted but probably won't.

I expect they will agree to replace the item, but not refund.

[Sycamore3House]

Take your credit card / bank statement along its not a receipt but it is proof of purchase.

[dieseldick]

sorted. ive to get bank statement.

[piggynose]

you´re lucky, in Spain, well i dont know about the costas, but in madrid, no receipt, no can do!!