Jambing Photo Printing.

[anotheoldgit]

I have a HP photosmart C4680 Printer, Scanner, Copier.

Although it works perfectly when printing on A4 printing paper and perfectly on 6 X 4 gloss printing paper, when I want it to print on A4 gloss printing paper, it jambs every time, requiring me to remove the back of the printer so as to un-jamb the paper.

Has anyone any idea what could possibly be wrong?

[Buenchico]

Some makes of printer are notoriously fussy about the surface of the papers that they use. (Photo papers have a plastic coating on them. The wrong sort can lead to slipping rollers or paper jams). Epson heads the list but HP isn't far behind. I assume that you're using third-party paper, rather than HP's own stuff, so switching to a different brand might do the trick. The obvious choice is HP Everyday Photo Paper, which is available in several of the big supermarket chains. (It's an excellent product; it's what I use with my own printer, even though I've got a Canon model).

[TheChair]

Have you set the correct paper type? For printing A4 photos, the paper weight should be no more than 236gsm, and you need to select the correct paper type as well as size (although if the paper is branded HP, the printer might detect it automatically).

[Buenchico]

For reference:
If you've told your printer that you're using HP's Everyday Glossy Photo Paper, it will assume that what you put in the tray will be 200gsm paper.

If you've set it up for HP's Advanced Glossy Photo Paper it will expect 250gsm.

For Premium Plus paper it will expect 300gsm.

The standard 'Photo Paper' setting expects 236gsm.

[anotheoldgit]

I was using Staples Photo Supreme 270 g/m2 and had it set on 'other photo paper'.

Thank you both for your answers, perhaps I should try a different paper as suggested?

[Buenchico]

Head to your nearest big Sainsbury's and buy a 100 sheet pack of HP Everyday Photo Paper for £14.

(Tesco also sell it but their website is only showing the 25 sheet packs at £7, which is twice as much per sheet).

Alternatively, simply try a printer setting for thicker paper, using my second post above for guidance.