ChatterBank0 min ago
I Did Not Recieve Item From Seller ( Ebay ) Tracked Postage.
20 Answers
seller has said they sent item tracked post and said it was sent via royal mail, royal mail say item was delivered ( though it was not a signed for item )
it was infact an iphone for my child . seller just saying they sent it , i opened a case , i still have not recieved it, no one lives with me and no other neighbours have it that i know of, i live in a block of 12 apartments. so cannot go banging on other peoples doors .
what can be done here. item should have came a week ago. it should have been a signed for parcel or recorded delivery but it wasnt , it was only tracked.
thanks
it was infact an iphone for my child . seller just saying they sent it , i opened a case , i still have not recieved it, no one lives with me and no other neighbours have it that i know of, i live in a block of 12 apartments. so cannot go banging on other peoples doors .
what can be done here. item should have came a week ago. it should have been a signed for parcel or recorded delivery but it wasnt , it was only tracked.
thanks
Answers
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Have you actually been given the tracking code, so that you can see for yourself that Royal Mail say that the item's been delivered (rather than simply trusting the vendor's statement)? That will, at least, help you to decide whether or not the vendor is honest.
However the law is clear. The vendor has a duty to ensure that you receive the item. If not, he/she must refund you. (He/she can then take the matter up with the carrier but that's nothing to do with you). Demand your money back via eBay's resolution centre.
However the law is clear. The vendor has a duty to ensure that you receive the item. If not, he/she must refund you. (He/she can then take the matter up with the carrier but that's nothing to do with you). Demand your money back via eBay's resolution centre.
'Tracked delivery' needs a signature on delivery.
'Recorded delivery' no longer exists! it has been replaced by 'Special delivery', which in addition to tracking guarantees a delivery time, either before 9 am or before midday.
Tracked delivery just travels with the ordinary mail but is tracked on the way and signed for on delivery it has no time of delivery guarantee.
I use tracked delivery for any eBay sale over £20.
If it was 'Tracked delivery' it has a tracking code. You can the tracking code into the Royal Mail web site and it tells you when the item was delivered and the name of the person who signed for it. You can also see a copy of the signature.
eBay will ask the seller for the tracking code and put it into the Royal Mail web site. If it comes up that the item was delivered and signed for that is it, delivery has been proved and the seller wins the case.
'Recorded delivery' no longer exists! it has been replaced by 'Special delivery', which in addition to tracking guarantees a delivery time, either before 9 am or before midday.
Tracked delivery just travels with the ordinary mail but is tracked on the way and signed for on delivery it has no time of delivery guarantee.
I use tracked delivery for any eBay sale over £20.
If it was 'Tracked delivery' it has a tracking code. You can the tracking code into the Royal Mail web site and it tells you when the item was delivered and the name of the person who signed for it. You can also see a copy of the signature.
eBay will ask the seller for the tracking code and put it into the Royal Mail web site. If it comes up that the item was delivered and signed for that is it, delivery has been proved and the seller wins the case.
then were do i stand, you say tracked needs a signature, i have not signed for anything.
do i need to take this up with royal mail or does seller need take it up ?
and no, hc4 i am saying it has happened with other parcels over 5 yr period but nothing as expensive as this. iphone was refurbished £50.00 but i think eddies is right ebay will probably go with the seller.
so a postman somehow loses a parcel or even steals it or someone else steals it from say , under a rug, behind a bush at the door etc and i the buyer have to pay because the item was tracked ? but what about my signature as i didnt sign for anything
do i need to take this up with royal mail or does seller need take it up ?
and no, hc4 i am saying it has happened with other parcels over 5 yr period but nothing as expensive as this. iphone was refurbished £50.00 but i think eddies is right ebay will probably go with the seller.
so a postman somehow loses a parcel or even steals it or someone else steals it from say , under a rug, behind a bush at the door etc and i the buyer have to pay because the item was tracked ? but what about my signature as i didnt sign for anything
D D, You send an 'item not received' report to eBay. They will contact the seller and it is then up to the seller to prove it has been sent and delivered. eBay will ask the seller for the tracking code and trace the item. When it is delivered the postman has to enter the name of the person who signs for it. You can also see the name of the person who signed and a copy of the signature on the Royal Mail tracking site.
If you know the tracking code then go on the Royal Mail site and track it yourself.
If it has been delivered and signed for by the correct person as far as eBay are concerned it has been proved to have been delivered.
If you know the tracking code then go on the Royal Mail site and track it yourself.
If it has been delivered and signed for by the correct person as far as eBay are concerned it has been proved to have been delivered.
The arguments about what the various delivery options are called is beside the point. 'Tracked' parcels have to be signed for on delivery and the name of the person who signs recorded by the postman/woman who delivers it. The time of delivery, the name of the person who signed and a copy of the signature are all recorded on the Royal Mail tracking site.
I sell lots of stuff on eBay and use Royal Mail tracked postage several times a week.
D D if the seller has recorded the delivery code on eBay, it will be on the sales page for the item. Click on the delivery code on your eBay page and it will show you the delivery status without having to go via Royal Mail.
I sell lots of stuff on eBay and use Royal Mail tracked postage several times a week.
D D if the seller has recorded the delivery code on eBay, it will be on the sales page for the item. Click on the delivery code on your eBay page and it will show you the delivery status without having to go via Royal Mail.
Sorry, Eddie, but you're wrong!
Royal Mail's basic 'Tracked 24' and 'Tracked 48' services do NOT require a signature upon the delivery. The sender can specify that as an additional requirement but only if he/she pays a higher price for the service:
http://
Royal Mail's basic 'Tracked 24' and 'Tracked 48' services do NOT require a signature upon the delivery. The sender can specify that as an additional requirement but only if he/she pays a higher price for the service:
http://
Chris I am talking about 'signed for 2nd Class' it is not called 'tracked' sorry my mistake. There are different rules and names for letter post as far as I can see.
I use it for all ebay parcels.
http://
I use it for all ebay parcels.
http://
Been googling > Tracked 24 and Tracked 48 seem to be only for business post, you need an account to buy them
http://
I am talking about personal post . So 'signed for' 2nd class seems a better and cheaper bet! as you DO get a signature on delivery, where with Tracked 24/48 you don't !! Unless as you say you pay extra.
Wonder now how eBay will handle this their rules say a service with 'proof of delivery' must be used.
Very confusing !
http://
I am talking about personal post . So 'signed for' 2nd class seems a better and cheaper bet! as you DO get a signature on delivery, where with Tracked 24/48 you don't !! Unless as you say you pay extra.
Wonder now how eBay will handle this their rules say a service with 'proof of delivery' must be used.
Very confusing !
We don't know, Eddie, whether the seller was a trader (using 'Tracked 24' or 'Tracked 48') or either a trader or a private seller (using 'Signed For' or 'Special Delivery').
Further, we don't know whether DD has been provided with a tracking number (so he can see for himself that Royal Mail claims to have delivered it) or he simply has the seller's word that the phone was ever sent.
All we know is:
(i) it's been widely reported in the media that at least 40% of all 'designer' phones sold on eBay are stolen ;
(ii) DD has experienced similar problems about four times in the past few years ; and
(iii) despite those two points, he still buys designer phones on eBay!
No comment!
;-)
Further, we don't know whether DD has been provided with a tracking number (so he can see for himself that Royal Mail claims to have delivered it) or he simply has the seller's word that the phone was ever sent.
All we know is:
(i) it's been widely reported in the media that at least 40% of all 'designer' phones sold on eBay are stolen ;
(ii) DD has experienced similar problems about four times in the past few years ; and
(iii) despite those two points, he still buys designer phones on eBay!
No comment!
;-)
* the seller posted item, it was delivered according to tracked code.
* i have still not recieved it
* seller has said that when i purchased i clicked on tracked but i should have clicked on another option which was £5.99 and requires a signature, see below i have copied and pasted an email from seller -
" The deliveries were with Royal Mail so your usual Postman/woman would have scanned the packages and placed them in the letterbox with any letters as usual. There were other delivery options available on the listing if you felt a signature was required but you would have paid extra for the special delivery service at £5.99 per order. What would normally happen to your post? "
i bought item but it stated postage was free, surely still up to the seller to make sure that all postage is delivered ?
* over past 5 years, and i have bought and spent litterally 5-7k worth of goods i think, i have had a few parcels gone missing, some small and all not worth a whole lot.
* i have still not recieved it
* seller has said that when i purchased i clicked on tracked but i should have clicked on another option which was £5.99 and requires a signature, see below i have copied and pasted an email from seller -
" The deliveries were with Royal Mail so your usual Postman/woman would have scanned the packages and placed them in the letterbox with any letters as usual. There were other delivery options available on the listing if you felt a signature was required but you would have paid extra for the special delivery service at £5.99 per order. What would normally happen to your post? "
i bought item but it stated postage was free, surely still up to the seller to make sure that all postage is delivered ?
* over past 5 years, and i have bought and spent litterally 5-7k worth of goods i think, i have had a few parcels gone missing, some small and all not worth a whole lot.
>>> surely still up to the seller to make sure that all postage is delivered ?
As I wrote in my first post above, " . . . the law is clear. The vendor has a duty to ensure that you receive the item. If not, he/she must refund you. (He/she can then take the matter up with the carrier but that's nothing to do with you)"
Section 43(2) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 states:
"The goods remain at the trader’s risk until they come into the physical possession of—
(a) the consumer, or
(b) a person identified by the consumer to take possession of the goods".
If you (or your appointed representative) have never taken delivery of the package then it's the trader who must stand the loss, not you!
As I wrote in my first post above, " . . . the law is clear. The vendor has a duty to ensure that you receive the item. If not, he/she must refund you. (He/she can then take the matter up with the carrier but that's nothing to do with you)"
Section 43(2) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 states:
"The goods remain at the trader’s risk until they come into the physical possession of—
(a) the consumer, or
(b) a person identified by the consumer to take possession of the goods".
If you (or your appointed representative) have never taken delivery of the package then it's the trader who must stand the loss, not you!
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