Is Ebuyer.com dodgy?

[DavidUK]

I ordered a memory card from Ebuyer over a week ago and it was supposed to be delivered yesterday but has still not arrived. It's impossible to get through on the 'phone so I am beginning to think I may have lost my �43! Anyone got any experience with this company?

[kempie]

I have bought various items from Ebuyer without incident, however customers often complain about the lack of adequate customer support.

Where items are despatched by courier they furnish a consignment number to enable the customer to track the delivery, however I presume a memory card would be sent via Royal Mail standard service and so you will be wholly reliant on the Post Office to deliver in a timely fashion.

[DavidUK]

Thanks kempie - that makes me feel a little less concerned.I believe it is coming by City Link but I don't have a consignment number.

[fo3nix]

it is probably just a few days late.

i've ordered many things from them before, and on most occasions the item arrived before it was due to. never had a problem with them.

[DavidUK]

It's just arrived so panic over. I am uneasy, though, with a company like this where most times I ring there is a message saying try again later. I got through once by hanging on for twenty minutes but, this morning, after hanging on for 12 minutes I got the "call back later" message. I don't think I will be in a hurry to use them again.

[bobjim1705]

You wouldn't be the first person to have ebuyer problems.
This link
http://www.pricerunner.co.uk/retailer/3956/reviews
suggests it's a common issue!

[wideboy]

I had a lot of problems with ebuyer but they blamed it on the Christmas rush. Some people say they are ok but their support and means of contact are appalling. They say that they have improved their contact system - I've yet to see it. Must look at the site you posted, bobjim1705.

[wendyl]

Just flicking through and found this thread Have had excellent service from Ebuyer although they will only send via courier which has to signed for. When part order did not come with courier got same message on phoning but was able to trace through courier after getting details from my ebuyer account Contacted ebuyer with enote but a few days for reply