I Cant Get Into My Tesco Mobile Account Online

tamaris | 17:33 Tue 31st Oct 2017 | Technology

18 Answers

I have been on 'chat' to them several times. They are all saying different things. They keep sending me new passwords which do not work and then they suspend the account for 24 hours.

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davegosling

Are you absolutely sure you're typing your Tesco ID and password in correctly? Passwords are (almost) always case-sensitive. I once solved a similar problem from a user who was putting a space character at the end of their password, because he thought that's what he was supposed to do!

tamaris

Question Author

There is only me uses the puta so the info is left in

davegosling

"so the info is left in"

What does that mean?

fiction-factory

Maybe it's also autofilling your old password which is no longer valid. I would clear the browser cache and start again

tamaris

Question Author

I have the user and password left in it comes up when I go into account

davegosling

^^ Think we may have found the problem!

tamaris

Question Author

This happened after I cleared the cache last week.

tamaris

Question Author

Shall I clear it all again ?

davegosling

Clearing the cache won't remove stored login credentials. That's not what the cache is...

fiction-factory

You also need to untick the option to remember passwords in your browser settings.
Anyway, so long as you have the correct user name in there and you delete the prepopulated password completely and type in the new one, it should work

tamaris

Question Author

Thanks will try later I am on way out now.

tamaris

Question Author

Fiction factory I did this and still not working

Buenchico

Which web broswer are you using?

fiction-factory

Was it another new password that you'd just had sent to you that you tried, tamaris?

fiction-factory

I'd try on a different device- can you ask someone if you can use theirs?

tamaris

Question Author

Thank you all. I have success at last. Seems the problem was that i had several different passwords sent and I was supposed to put them in and then change to my own password. I did not realise there was a time delay on doing this. I was sent more passwords this morning by text and the last one that I entered came up with another box for me to enter my own new password.