Ebay Problem

[Smowball]

I’ve bought two separate items from two separate sellers and I have a problem with both. Now I use Ebay all the time, like a lot! And can’t remember e the last time I complained . But I’ve complained to both these sellers. And have had the exact response from both, almost to the point I think it’s the same person. One item was a pair of flip flops (brand new). They are not the right size - doesn’t even say a size on them but I cannot even get them on! And one is a Summer playsuit (brand new) - shorts with strappy top attached. Again so small I cannot get it on. Both have replied offering me £2 refund and to give the items to a friend as a present! I’ve said no as they are not what I’ve paid for and want a full refund. I’ve even offered to send the items back if they pay postage. They just aren’t replying to anything now. Next step??

[kvalidir]

Escalate it with Ebay and Paypal if that's how you paid.

[margarettom]

Contact ebay and make a complaint about both sellers. I only ever have had one problem with, in this case, non delivered goods and I got my money back.

[Smowball]

Right you are. I will keep you posted!

[DarceyK123]

Sounds like they are either Chinese or importing from China, a lot of them don't get the sizes right.

[Pete65]

Open a complaint in eBay Resolution Centre.
They are very good sorting things out and you should get full refund including postage.

[Smowball]

After endless messages and offers etc one has refunded me fully; and the other one had promised to refund me fully today!

[Pete65]

Well done, Smowball!
Hope the other one repays you in full today.
If not, let eBay know and they will resolve the matter for you.

[Smowball]

All money has now been refunded : )