Expect Better From House Of Fraser!

[hc4361]

Or maybe I should have known better now it has been taken over by the Sports Direct chappie.

I bought some goods online and when they arrived they were not as described and not suitable. The returns information stated I could post the items back by Royal Mail at my own expense or take them to any House of Fraser store. I opted to go to the store.

Firstly I was told I could only have a credit note which is contrary to my statutory rights. They caved in but refused to refund the original delivery cost of £4.99 - it was company policy and they would not budge even though the law states that they must refund the postage.

When I got home I sent a letter detailing my rights in law and how store policy could not take precedence. Two days later I got the refund.

I would expect large companies to be fully aware of the consumer laws and abide by them - if this happens to you, don't accept it. Fight back.

[Rosie29]

Goo for you for sticking to your guns. Pretty bad service from HOF

[spathiphyllum]

You should have let them not pay you back, then sued them. No win no fee tings.

[spathiphyllum]

It's a guaranteed win.

[fiction-factory]

Sued for £4.99, spath?

[spathiphyllum]

100%. That's a medium meal at McDonalds.

[hc4361]

The ‘no win, no fee’ parasites don’t take on this sort of case. I will report them to Trading Standards if they don’t update their terms and conditions.