Impresly

[hannah40]

Has any one had any eXperience of a company called impresly from USA?
I ordered a zen pad which is a back massager and heater that I saw advertised on Facebook. The product didn’t arrive but the company claim it was sent to my address.
I asked them for photographic proof of delivery which never happens. They just email back the same we don’t understand Where it is. email
I then asked for a refund and they said it will be in my bank in 5 days 10 days later it’s still no refund.
Just wondered if anyone heard of them.
Thanks

[woofgang]

Hmm mispellings on the website, no bricks and mortar address and a foreign phone number. its not looking too good. How did you pay?

[hannah40]

Debit card

[woofgang]

oh dear. you might talk to the bank about a refund.....

[Buenchico]

The impresly.com domain name was only created at the end of June last year, so they've not been around for very long. Worryingly, the domain registration was made through Privacy Inc, whose purpose to hide the contact details of website owners; I know of no legitimate company that would ever need to use such a service.

There's no postal address on the website, which is also rather worrying. (A UK firm would have to include a postal address; it's a legal requirement. When overseas traders fail to provide one, I'm left wondering what it is that they've got to hide).

Looking through the eclectic range of goods on the site suggests that they're operating in a roughly similar way to T K Maxx, in that they're buying up bankrupt stock, catalogue returns, etc, and hoping that there will be a market for it. (That rather strange range of goods is probably good news though, as it suggests that the business does actually exist. Out-and-out con merchants would probably concentrate on advertising designer watches or something similar, rather than bring together such a weird collection of goods for sale).

It's also good news that you actually got any response at all when you contacted them. (Con merchants are unlikely to take any notice at all of incoming mail).

My guess is that, despite the website being configured to provide prices across six different currencies (to make it appear to be a major international business), Impresly.com is actually a one-man firm, run from home (which would explain why the postal address has been hidden).

All you can do is to keep hassling, threatening to leave a lousy review on Facebook. I suspect that you won't be the first though, as googling 'review impresly' finds these two worrying links:
https://ibb.co/Y8Q5v6j
(I can't access them myself, as I'm not on Facebook, but if you also google 'review impresly' you should be able to read the reviews in more detail).

Good luck!

[ubasses]

I just googled Impresly facebook after Chris's link, several pages came up all drawing a blank.
Contact your Bank and request a chargeback on your debit card.

[gingejbee]

I'm puzzled why anybody would pay for an item (especially electrical- will it work here?) from an unknown company in the US, when similar items are available in the UK from trustworthy vendors...in this case Amazon, Argos etc.

[Buenchico]

^^^ An interesting point, Gingejbee.

An electrical device designed for the US market will be made to work with a 120V supply (rather than the UK's 230V one). Plugging it in here (after you've first dealt with the problem of it having a US plug on it, of course), could result in it bursting into flames!

[hannah40]

Gingerjbee I looked around sites before I purchased product. I didnt find anything at all similar.
But thank you for replying and thank you to the people that replied offering advice.
I will be in touch with the bank and contact Facebook.

[barry1010]

Is this similar, if you want to buy one from the UK?
https://www.ebay.co.uk/itm/Warmer-Electric-Heat-Pad-For-Back-Neck-Shoulder-Therapy-6-Heat-Settings-Washable/363000854917?_trkparms=aid%3D1110001%26algo%3DSPLICE.SIM%26ao%3D1%26asc%3D20160323102634%26meid%3D7202d44100e64ac794fa886213a066f8%26pid%3D100623%26rk%3D5%26rkt%3D5%26sd%3D140506885442%26itm%3D363000854917%26pmt%3D1%26noa%3D1%26pg%3D2047675&_trksid=p2047675.c100623.m-1

Or this one
Amazon.co.uk User Recommendation

[Taylorwaite123]

I purchased that zenpad, then realised it was in american funds. (I'm in Canada) when I emailed asking for a refund, they obliged, but gave me the redund at the CA/US exchange rate, which meant I didnt get back all that I paid, as at the time our dollar value was much lower. I emailed them weekly for 2 months and they now just tell me the remainder is lost because they cant control the exchange rate. Such a POS company. I'd love to know how to get the last bit of money back, or lodge a complaint with BBB

[hannah40]

After several weeks of emails and me telling the one man owner that he had taken my money and not sent goods and I wanted a refund.
He emailed and said that he couldn’t reimburse me at present due to lack of funds. I then emailed back and said it’s fraud and I’m in touch with a solicitor with in a week the money had been returned.

[Mozz71]

Glad it worked out in the end Hannah. Lesson learnt and no harm done :-)