Hermes! Grrr!

[allenlondon]

Amazon insist on using Hermes as their courier of choice.

Why?

Our local Hermes drivers are inefficient, lazy, and rude.

Today I got the email from Hermes saying my parcel had been left with a neighbour at 13.22, with a photograph on a door mat. Fine, except that I've been working by the front door for 2 hours, and we don't have a doormat!

Hermes chatline is hopeless. Amazon's no better. They can't contact Hermes, apparently. Why not?

If there was an alternative, I'd use it! In the meantime our package, ordered on Prime for delivery today, is somewhere in NW London...

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[anneasquith]

I my experience at this time of year , expect the unexpected .

[Sqad]

Yes......Mrs sqad agrees that Hergest is *** (although she didn't use that word)...drivers surly an unhelpful.
However, by and large, she is an Amazon fan.

[Mamyalynne]

Very disappointing when a delivery goes wrong, with me Hermes is fine and I know the driver's names and they are cheery, it's often Amazon delivery themselves who like to deliver my stuff to the next street.

[pixie374]

I find Amazon exceptionally reliable and helpful. I did buy something through a 3rd party seller though, who used Hermes... they insisted they had left a delivery, had a signature and had left it in my porch (I don't have an outside porch, and didn't sign for anything). They also claimed to have a photo, which they refused to send.
Amazon refunded it, even though it wasn't even their fault.

[allenlondon]

Same here. Amazon have always been fine, except when it comes to problems involving Hermes! They try to wash their hands of them (don't blame them for that).

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[Zacs-Master]

Wasn't it supposed to be a pic of your neighbour's door mat, not yours?

[allenlondon]

Very clever, Zacs, very astute. My neighbours, to my knowledge, do not possess fancy doormats either....


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[pixie374]

Do they use Hermes? I have only found that to be 3rd party sellers, but even then, Amazon refund if there is a problem.

[Zacs-Master]

It didn't take much doing seeing as you wrote 'I got the email from Hermes saying my parcel had been left with a neighbour at 13.22, with a photograph on a door mat.'

Have you checked with neighbours?

[allenlondon]

a) Amazon, as is their wont, immediately offered a refund. I said I’d rather have my package.

b) Rather than go lumbering up and down the (long) road dragging my disabled body on a possibly fruitless search for a package and a distinctive doormat, oddly enough, no I didn’t do that, but left it to the *** who caused this problem to sort it out.

[pixie374]

I got the refund and reordered elsewhere. Might be safest...

[Zacs-Master]

Fair enough Al. (shakes head).

[allenlondon]

Blimey, nanny state bans word that starts with T and rhymes with dossers. What next? Bums?

[Sunk]

// my parcel had been left with a neighbour at 13.22, with a photograph on a door mat. //

So the parcel is at a neighbours house, and not yours. When they do that, they usually put a card through your door stating the house number.
You can track Amazon deliveries so you can make sure you are in when they try to deliver.

[bednobs]

i think a is saying he was in

[douglas9401]

You know that old saying 'I can't help myself'?

[chelle7272]

They usually leave a card- not6 necessarily, 2 parcels this week left withy neighbours but no card.
Tracking is not always accurate either. It can depend if it's an Amazon direct or a Marketplace seller though.

I haven't found Hermes too bad, they used to use Yodel and they cost me a lot of time and money!

[ladybirder]

Agree Allen, they are rubbish. My Hermes parcel was to be delivered between 11.35 - 12.35 today. So I didn't take my dog out around that time as usual but waited in for it. It didn't come. At 15.24 I got another message saying my delivery had to be rescheduled and will now arrive 4-6pm. This is the second time this week this has happened.
My DPD order today was bang on time, as usual.

[roopower]

Our Hermes courier is a very pleasant young man, no problems so far at all. My daughter had a parcel dekivered by someone in her street. It had been left at 65 daughter lives at 106, which is nowhere near 65, no note left but my daughter was at home anyway. She thinks it was getting late and he just off loaded what he had left. Thank goodness for honest 'neighbour'.

[allenlondon]

He left it at number 3, next door to no.1.

We are 100 yards away, at no.11.

A very nice foreign man (an IMMIGRANT!) brought the package to me an hour or so back. He lives at no.3.

Not a dicky from Hermes, who at the last count were ‘investigating’.

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