The Downside Of Online Shopping

[Canary42]

If you buy something in a shop you see the product.

Online you don't, just a picture and description.

All OK if it arrives accordingly, but if it doesn't then the time and hassle to get it sorted is annoying.

This week I have received two packages with parts missing. Furthermore, an order (food) which I booked for February 26th delivery (as offered) they informed me is being delivered next week.

Three in one week which I now need to get sorted out - I am extremely annoyed. Grrrrrrrrrrrrr.

[brainiac]

I agree, particularly re buying clothes online. Just don't understand how successful the likes of asos and boohoo have become - how on earth do you know if something is going to fit or look good on you?

My village Post Office has unfortunately just closed for good, but there were always people in there returning packages they'd bought online.

[Buenchico]

You've avoided the hassle of driving into town, finding somewhere to park, walking through the pouring rain to the shop that you thought would have the item but hadn't, then walking to another shop in the rain to actually buy it, walking back to your car (again, in the rain), paying an extortionate amount for your car parking and then getting stuck in a traffic jam on your way home before eventually opening the packaging and finding that (say) you've ought the wrong size.

If the above happens, you'll have to repeat most of the same process to get things sorted out and also hope that the shop is actually prepared to offer you a refund or exchange, as (unlike online shopping) you'll have no automatic right to one.

Perhaps online shopping doesn't seem so bad now? ;-)

[woofgang]

what Buenchico said.

[pastafreak]

https://www.google.com/search?q=boohoo%20expectation%20vs%20reality&tbm=isch&;client=tablet-android-samsung-rev2&prmd=sivn&hl=en-GB&sa=X&ved=0CDIQtI8BKABqFwoTCKiXmsyr0e4CFQAAAAAdAAAAABAG&biw=768&bih=896

[pastafreak]

That ^^^ was for brainiac. ;)

[Buenchico]

Let's have the video, Pasta!

You don't need to watch all 11 minutes of it. You can move the time slider to get to the interesting bits ;-)

(She does appear to have a point, in my opinion!)

[ToraToraTora]

I'm amazed you haven't moved over the channel to heaven canary me old china!

[Mamyalynne]

What's that got to do with online shopping?

[pastafreak]

Haha Chris...I had to watch the whole thing. She was hilarious...and quite right.

[ummmm]

Change the record, TTT.

[sherrardk]

I’ve only done online shopping for years. But clothes and other stuff from a business that offers free returns (there’s plenty around). The food shopping is easily sorted.

[Mamyalynne]

I've bought lots from BooHoo but I'm very selective - long fisherman's ribbed cardigans and other knitwear.

I'd never expect their skimpy fashion stuff to look the same on anything other than a beanpole.

[barry1010]

I once bought an expensive electrical gadget in-store from a well known chain. The box was properly sealed with the security tag intact.

When I got home and opened the box there was no device in the box, just the peripherals. Buying in store isn't always safe and buying online does you more consumer protection.

[barry1010]

I have never tried clothes on in a shop apart from coats and jackets. I take them home and take them back if they don't fit. Much more convenient to buy online

[diddlydo]

Recently I've attempted to embrace online grocery shopping - 2 Click and Collect (because i couldn't get a home delivery slot) and yesterday a home delivery from Sainsburys. ALL the orders had items "unavailable" but yesterday's was the worst - I started off with a trolley of groceries costing £135 but when the stuff actually arrived there was £83 worth - all the rest "unavailable" and they weren't even unusual items. Rubbish and I won't even try again - it's so much simpler just to go shopping.

[ummmm]

That's not the supermarkets fault. People are still buying extra.

Diddly...did you click to substitute? Tesco will substitute and only charge for the cheapest item. I've never had a daft substitution.

[diddlydo]

After allowing substitutes on the first order I said "never again". Sainsburys don't charge you for the cheapest - they charge whatever the substituted item costs and then send an e-voucher for the difference - which you can only redeem against your next online shop. i regard this as an absolute con. I don't agree that people are buying more. I'm tempted to blame Brexit.

[ummmm]

Kids are off school so people are buying more food.

[barry1010]

I have a Tesco delivery every week and very rarely had items missing. Few substitutions which have all been good. Ocado delivery every month, not a single hiccup. I shall be sticking with online grocery shopping when the pandemic is over

[dannyk13]

ummmm// Tesco will substitute and only charge for the cheapest item//
If my local Tesco have to substitute an item then the item is usually doubled.