Amazon Refund For Item Never Received

[pastafreak]

On March 12 I ordered cat litter from amazon eu. Payment was taken on the 15th with delivery expected on the 18th.
When tracking the delivery, I found a notice that it was undeliverable due to being damaged in transit. I could expect a refund within 5 to 7 working days after the return was processed.
I've not received the refund...yet. And contacting Amazon eu just took me
through Amazon's standard returns process that requires that I return it. But no option to be refunded for something I never received.
Should I wait a bit longer...not knowing how long it takes to process returns at their end.

[AuntPollyGrey]

Phone Customer Servuce, you will eventually get to speak to someone, and they will give you an email address to forward evidence it was not deliverable -either a screenshot of the web page or an email, however you were informed. They will then process a refund. It happened to me under slightly different circumstances but the refund appeared within a few hours as I opted to be credited onto my Amazon account by gift voucher.

[calmck]

Go to the on line chat and say you want refund. Item choice for refund should come up. I find this the easiest way to contact. Always get a result

[Bobbisox1]

No, ring 080027972343 and speak to them Pasta

[dannyk13]

Bobbi, Number is 0800 279 7234

[pastafreak]

Ok...I'll try one or both of those this weekend. Thank you!

[Bobbisox1]

Danny thanks, it goes through anyway , I’ve got it logged onto my landline phone,I’ll delete the last digit

[jennyjoan]

pasta I chatted online - they sent a robot first but immediately I said I wanted human - somebody came on very quickly and also resolved the matter very quickly too.

[AuntPollyGrey]

Jenny I did that lol! I actually typed 'want to speak to human' and immediately was transferred to a real person.

[Hopkirk]

Amazon.eu is different from the UK one, so might be a different contact number.

Beware of using the EU version, you might end up being charged vat or other extras.

[Hopkirk]

If you want cat litter, just nip to B&M and get the Bob Martins stuff. It's really good value, and is as good as Catsan.

[Cloverjo]

If we’re talking about cat litter get the one from Tesco for about £1.20.

I’ve always found Amazon to be very good with refunds. Go to ‘My orders’, click on the button for refunds. Easy as pie.

[pastafreak]

I don't drive do I can't 'nip'...;)
I needed a specialist litter for the boy, he'd taken to going anywhere but the litter tray. It's worked (I got it elsewhere when Amazon didn't deliver).
Clover...that's what I did first, but they wanted to know how I'd return it. I'll contact thrm when I've got the patience to get on the phone.

[sherrardk]

I never phone, always use the online chat thing, never had a problem.

[pixie374]

Pasta, it takes longer on the phone. Recently, I have always used the live chat, which is an option under contact us. They have always just refunded as a default really.