Goods Never Received But Money Taken……

[Smowball]

The last week in November I was talking to a good friend about what to get Youngsmow for Xmas. He knew what football team he was mad about & sent me a link to a specific football shirt on a certain website. I clicked link, went straight thru to website, shirt, description etc etc. was perfect. Filled in payment details, money came out of bank within 2 days. Have never received shirt.
On looking closer it seems it’s a U.S. company which I hadn’t realised but should have still arrived. I’ve looked and have emailed them, have filled in their CONTACT US details several times - nothing. I never even got an email confirming my order so I don’t have an order number.
Am happy to name company if anyone knows anything about them??
But does anyone any bright ideas or just write it off as a bad experience?? X

[Bobbisox1]

Smow, they are probably closed for the holidays , I’m always care of these sites, have you put their name in Trustpilot ?

[dannyk13]

Can you contact the website?

[Bobbisox1]

* careful

[Smowball]

I can’t find them on Trustpilot but he has looked the other day online and says he has found some unfavourable reviews and feels awful now(not his fault obv)

[Smowball]

No phone number on website, just email address.

[pat2604]

I think you have to write it off as a bad experience. But it has made you more careful which is good. Xx

[Smowball]

Can I name them on here? Just for someone else to take a look at the site and see if I’m missing anything??

[dannyk13]

//Can I name them on here?//
I don't see why not, Amazon and E-Bay get quite a few mentions.

[Smowball]

Ok, it’s a U.S. company and the website is :

www.zuztpick.com

Thanks guys x

[calmck]

Anything from the US has to clear customs in the UK. If it was posted by mail it will be received by post office/Royal Mail and you should receive notice for this. You could also put in a claim with credit/debit card company. Your bank statement will show details that the bank can follow up on

[douglas9401]

It'll be sitting with UK customs waiting to be assessed for as much as they can screw out of you in duty etc.

There's a phone number at the bottom of their website.

[dannyk13]

Trustpilot review here:-
https://www.scamadviser.com/check-website/zuztpick.com

[Smowball]

Sooooo, there is an inkling of a chance that it might turn up??

[Ellipsis]

Did you check your email spam folder for emails from them?

[satprof]

How did you pay? You say that the money ‘came out of the bank’ within two days. If, for example, you paid by credit card or PayPal, there’s a good chance of being refunded. Debit card, less so but not impossible.

[Smowball]

Nothing in spam mail….

Paid with card details and checked online banking a couple of days later and they had taken the money - it says the amount and payment to their website .

[satprof]

I’ve also found a phone no in the FAQs section of their website:
1-5169365043

[satprof]

Was the card you used a credit card or debit card and how much did they charge you.

[Smowball]

A debit card. And they’ve taken £29.51

[satprof]

For this amount of money, it’s probably not worth the letter writing and form-filling involved in trying to make a chargeback.

In any case, the bank would probably expect you to wait several weeks before initiating a chargeback given the Christmas post situation. These days you could also easily find yourself being charged nearly as much again in fees and customs charges if it does turn up.