lol, I had a woman in yesterday first thing with S Bowman in Black that she bought on 14th december, she said the metal support car running thru the insole had snapped and the boots now had no support. they were size 8, wide fitting tough boots, and she told me she was a civil engineer and needed sturdy boots which is why she bought them! I told her she had had the use of them for nearly 6 monhs and they had obviously been well worn and offered her a 75% refund, she was quite happy and I should blody think so! they are not made for climbing ladders and scaffoldong and yompin round building sites! I thought it was a god result as she was demanding the full �85 back!