Law2 mins ago
Ebay DVD never arrived
5 Answers
I purhcased a dvd from ebay for �6. I transferred the money immediately and she said she'd post it first class.
It never arrived, and the seller did not have proof of postage. she said she'd 'see what she can do'. that was nearly a month ago and have heard nothing - no dvdv, no refund, and to be honest, if someone is dumb enough to send a dvd without proof of postage (which insures you for up to around �30) I'd say its their responsibility to refund me.
Any ideas on where I stand with this or what to do next?
It never arrived, and the seller did not have proof of postage. she said she'd 'see what she can do'. that was nearly a month ago and have heard nothing - no dvdv, no refund, and to be honest, if someone is dumb enough to send a dvd without proof of postage (which insures you for up to around �30) I'd say its their responsibility to refund me.
Any ideas on where I stand with this or what to do next?
Answers
Best Answer
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For more on marking an answer as the "Best Answer", please visit our FAQ.Ebay and paypal rules, state that you must send an item by trackable means or you are not covered. Therefore the sender is not covered and must return your money to you if she cannot locate the dvd in the post system. Go to the dispute centre and enter it in as a dispute saying that you have heard nothing from the seller despite having contacted her. They will then approach the seller on your behalf and if you paid by paypal they will automatically deduct it from her paypal account and send it you you. They may also block the seller from ebay for a while.