sold on ebay

[herbie]

Dont know if ive got the right section.I recently sold my camera on ebay the buyer left me first class feedback then mailed me that batterys was overheating and camera was getting hot,he returned the camera back to me demanding a refund but when i checked the camera it wouldent even turn on (it was working when it left me) he is now threatening legal proceedings i didint offer to refund when i sold the camera but how do i know that he didint break it?.Dont know what to do i wouldent intentionally rip any one off but dont want to get mugged off myself any ideas Thanks

[makemesmile]

Did you sell as 'second hand'? What, if any, guarantee did you offer? If none, then there's absolutely nothing he can do. If he paid via paypay, he may be covered that way. What's his feedback like? Any similar cases? Perhaps, if you're feeling charitable, you migh offer a partial refund? Personally, I don't think you've done any thing wrong, and I'd tell him politely to s*d off. And as for 'legal proceedings' - I think a solicitor would probably laugh him out of the office!

Most 2nd hand items are 'sold as seen' on Ebay, and he knows it!

[lorash]

Have you tried emailing e-bay to see what they've got to say? I also recently sold a really good camera on ebay - the buyer got a real bargain but he didnt even bother to leave feedback!

[adonia]

wouldn't stand up in a court of law.
it could have been damaged in the post.
makemesmile is quite right,
ask him to prove to to you that the camera wasn't in good condition when he recieved it,
he sounds like a plonker to me.

[shineybomb]

If he paid by PayPal he might be able to claim his money back as they act very much in the favour of buyers. Ebay will back you all the way but that does not help much when he can just get his money back. Email Ebay and get their advice and ring PayPal to ask what they will do.

I would say DO NOT give him a refund. He might have broken it himself

I recently sold something and he claimed he did not receive it. I know he did because he could describe the exact way it was packaged. Ebay said he did not have a leg to stand on as he did not take the option of "recorded for" mail which I had offered. But Paypal still gave him his money back and there was nothing I could do about it.

Now that he will not respond to the claim through the post office I have reported him for a fraudulent claim through PayPal.

Contact them both first before contacting your buyer again

[Siamsal]

Assuming you made clear that it was a used item, then it's acknowledged by reasonable people that there's always some risk with buying secondhand. He took that risk, and unfortunately he came off worst.

Be honest, if it were you, you'd be annoyed, wouldn't you? And try to get a refund?

If you didn't offer a warranty or return, then you should be OK. I say 'should' because as others have said, Paypal tend to be heavily biassed in favour of the buyer.

Let him initiate the legal action. As you have the positive feedback, indicating he received it, and was happy at the time, you have a strong defence.

And shineybomb, when I sell, I don't offer the option of NOT having recorded delivery!

[herbie]

Thanks all im going to ring paypal and ebay and see were i stand again thanks

[shineybomb]

Siamsal - I see your point but the only thing is, most people do sell without offering insurance - then they would be offering post at a lower price, so would most likely get more interest on an item. You've got to keep up with the competition and offer as many options as possible. But you always get one cheating scam artist on Ebay even when you do your very best for the customer. Unfortunately I found him. The Post Office refunded my money though so at least something good came out of it